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FAQ

Does the price include installation?

YES , all prices include installation for replacement units only. Replacement means that you are replacing an old unit with a new unit.

What is not included in the price? Are there hidden costs ?

All prices are final, including installation. However, prices do not include the cost of permits.  

To clarify the difference between “replacement installation” and “new installation,” if you currently have an air conditioning condenser and want to replace it , that is a replacement installation. If you do NOT have an air conditioning condenser and want to install one, then that is a new installation. To set up a new air conditioning unit requires more labor and equipment, which is not included in the listed prices.

Can I trust GETNEWHEATER.COM?

All of our installers carry licenses. We provide workers compensation and liability insurance. We also pull permits prior to work and provide two inspections required by the local city , the HERS test and a city inspection.

The reason we separate the permits from the prices is because some home owners prefer to take care of the permits themselves.  

What area do we service?

We serve all of Los Angeles County, Ventura County, and Inland Empire

How do I know the size of the unit? What type of unit do we need?

There are two types of home central heating and cooling units: split system and package units.

In most cases 90% of central air systems are called “split systems.”Split systems generally consist of an outdoor condenser and an indoor furnace, with both sharing the same air duct system.  These systems are easy to recognize. A split system furnace will be located in a closet, attic or crawl space and the condenser will be located outside the house, in the yard or on the roof. The condenser is a metal box that is sized 3’ by 3’ and 3’ in height.

A package unit is a larger unit that will be located on the roof 99% of the time. You will recognize it by its huge size,  typically 4’ by 4’ and 4’ in height. It will sit on a metal platform and will have 2 large metal pipes coming out of it.

What is a replacement or change out and what is a new instal or new cut?

Replacement is removing an old unit and installing a new unit in the same place. If you have an existing split system or package unit and need a new one installed in its place, that is a replacement installation.

If you have an old furnace or AC condenser and we replace it with a new unit, you will not be charged for “new” installation because it is a replacement.

“New install” or “add-on” means that you do not have any existing unit to replace and that we need to install a new one.

AC “add-on” usually means that you have an existing furnace somewhere in the house and we will add an AC unit outside. The price of the “replacement” will increase by the additional cost of running a refrigeration line set, electric 220V dedicate line, breaker for the electric panel box, condenser Pad, communication wires, cooling coil condensate line, drain pan , safety switch and more.

So what is NEW-CUT? When you don’t have any AC or heating at all and both need to be done from scratch, that is the most expensive scenario. We will need to do everything new for both the exterior AC, furnace, and air ducts. New furnaces require a gas line, electric 110v, outlet for service, light for service, a switch, plenum supply and return, exhaust vent to the roof, thermostat wire and new thermostat.

The term “new cut” refers to technicians needing to cut in new openings for the vents in each room.

Do you still install if there is no existing unit in the house?

Yes, it’s called a “new cut.” We will provide a new layout , new duct sizing, load calculation, and a HERS test for the new install. We will provide the desired equipment you choose, the furnace, coil, and condenser. There will be an additional cost for the additional work.

Additional work: We will have to provide the furnace gas line , electric 110v, outlet for service, light for service and a switch, plenum supply and return, exhaust vent to the roof, thermostat wire and new thermostat, for the AC running a refrigeration line set, electric 220V dedicate line, breaker for the electric panel box, condenser Pad, communication wires, cooling coil condensate line, drain pan ,safety switch and more. Call us for pricing.

Are the prices too good to be true?

Getnewheater.com is a new shopping experience where homeowners save money and buy online. The money we save from cutting traveling and labor costs goes right back to the homeowners!

Do I need permits?

Yes, city code require permits. The permits are pulled at the City Hall and there are permit fees that need to be paid. After the contractor does the install, all cities require a HERS test to be performed after installation. When we pass the HERS test, we will call the city inspector for final inspection.

Do we service commercial buildings?

Yes, we do both commercial and residential.

Do you do site visits?

Yes, we do site visits if the owner requires us to do so. One of the technicians will come over to survey the project and help you decide what unit you need.

1 (844) 400-HEAT